Betanika Group Bank
Online Banking Terms and Conditions
Last Updated: 5th March 2025
Welcome to Betanika Group Bank’s Online Banking Services. These Terms and Conditions (“Terms”) form a binding agreement between you (“Customer”, “you”, or “your”) and Betanika Group Bank (“the Bank”, “we”, “us”, or “our”) regarding the use of our digital banking services.
By enrolling in or accessing our online banking platform through the website, mobile application, or any other digital interface provided by the Bank, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Eligibility and Registration
You must be a legal adult (18 years or older) and the rightful holder of a Betanika Group Bank account.
During registration, you must provide accurate and complete information. The Bank reserves the right to verify all submitted data.
You are solely responsible for safeguarding your online banking credentials (username, password, PIN, etc.).
The Bank will not be liable for any unauthorized access caused by negligence in protecting your login credentials.
2. Scope of Online Banking Services
Our Online Banking services may include, but are not limited to:
Viewing account balances and transaction history
Initiating local and international transfers
Paying bills and setting up recurring payments
Applying for loans, credit cards, and financial products
Accessing e-statements and alerts
Communicating with customer support securely
Additional services may be introduced, modified, or terminated at the Bank’s discretion with prior notification.
3. Customer Responsibilities
You are expected to use the platform in good faith and only for lawful purposes.
You agree to immediately report any unusual or suspicious activity observed in your account.
You will not use the system for any fraudulent activity, including identity theft, unauthorized access, or financial crime.
4. Account Security
Multi-factor authentication (MFA) and other security protocols may be required for account access.
The Bank uses industry-standard encryption and cybersecurity measures, but customers are also responsible for using secure devices and internet connections.
You must log out after each session and avoid accessing your account from public or unsecured devices.
5. Service Availability
Online banking services are typically available 24/7. However, the Bank may perform scheduled or emergency maintenance that could cause temporary outages.
The Bank shall not be held liable for any losses or damages resulting from service unavailability due to factors beyond our control.
6. Fees and Charges
Certain transactions or premium services may incur fees, which will be disclosed in advance on our website or mobile application.
You agree to pay all applicable service fees, maintenance charges, and taxes as required.
7. Inactive Accounts and Abandoned Funds
If a customer abandons their funds in their Betanika Group Bank account period without valid reason or without engaging with the bank, this may raise red flags under international financial compliance standards..
In compliance with international financial regulations, abandoned accounts and unclaimed funds are subject to anti-money laundering (AML) scrutiny.
If the Bank deems that funds have been abandoned without justification, your account may be reported to relevant authorities, including international AML agencies.
Customers under investigation may face account restrictions, legal prosecution, or permanent forfeiture of funds in accordance with international financial crime laws.
It is the customer’s responsibility to keep their account active and up to date and to respond to bank communications promptly.
8. Credit Services and Activation Fees
All customers who apply for credit-related services such as credit cards must complete an activation process.
A mandatory activation fee is required before a credit card can be approved and used.
Once a customer has been notified of the activation requirement, they are granted a maximum of 30 hours to complete the payment.
To assist customers, the bank allows a minimum of 50% of the activation fee (half payment) to be paid within this 30-hour window. The remaining balance must then be completed shortly afterward as advised by the bank.
Failure to make at least the half payment within 30 hours will result in the system automatically blocking the card activation process and may restrict related account activities.
Please note that the bank’s automated system enforces these timelines strictly. Once the deadline expires, the system cannot accept late payments or manual overrides.
9. Transaction Limits and Processing
The Bank may impose daily, weekly, or monthly transaction limits based on account type and regulatory requirements.
Transactions are processed in real-time, subject to system availability and fund verification.
The Bank reserves the right to delay or block transactions suspected of being fraudulent or non-compliant.
10. Privacy and Data Protection
We collect, store, and process your data in accordance with our Privacy Policy and applicable data protection laws.
Your personal and financial information will never be sold or misused.
We may disclose your data to law enforcement or financial regulators if required by law or in response to a legitimate investigation.
11. Prohibited Uses
You agree not to use our services for:
Money laundering or financing of terrorism
Illegal gambling or purchasing prohibited items
Identity fraud or impersonation
Attempting to bypass system security or reverse-engineer our software
Violations may result in immediate suspension of services and referral to legal authorities.
12. Communication and Notifications
You consent to receive notifications, alerts, statements, and important updates electronically.
It is your responsibility to ensure that your email address, phone number, and other contact information remain accurate.
13. Termination and Suspension
You may request termination of your online banking services at any time.
The Bank may suspend or permanently restrict access without notice for violations of these Terms, suspected fraud, or legal requirements.
14. Changes to Terms
Betanika Group Bank reserves the right to modify these Terms at any time.
All updates will be posted on our website and/or mobile application, and continued use of services indicates your acceptance of the revised terms.
15. Dispute Resolution
Any disputes arising from your use of our online banking services shall be resolved under the jurisdiction of [Insert Country or Region].
The Bank will strive to resolve disputes fairly and in a timely manner through internal resolution channels before escalating to arbitration or court proceedings.
16. Limitation of Liability
Betanika Group Bank shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to access online banking services.
Our total liability in connection with any breach of these Terms shall not exceed the total fees paid by you to us in the previous 12 months.
17. Governing Law
These Terms and your use of our online services shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].
18. Contact Us
For inquiries, complaints, or technical support, please contact:
Betanika Group Bank
Customer Support Center
Email:account@betanikagroup.online
Website: [betanikagroup.online]
By using Betanika Group Bank Online Banking, you confirm your understanding and agreement to comply with these Terms and Conditions. We appreciate your cooperation and look forward to serving your banking needs securely and professionally.
Betanika Group Bank – Trusted. Transparent. Timeless.